I spent the past several days in Dallas at a Leadership Network multi-site church gathering. One of the highlights of our time together was when Mark Miller, the Vice President of Leadership Development for Chick-Fil-A, came in and talked with us. Mark gave us Chick-Fil-A’s “skill requirements” for leadership.
At Chick-Fil-A, leaders:
See the future.
Engage and develop others.
Value results and relationships.
Embody the values.
As you can see, it’s an acronym for S.E.R.V.E.
This is one of the best descriptions of leadership that I have ever come across. By the way, you can read all about this in Ken Blanchard’s and Mark Miller’s new book, The Secret. It’s a great read.
The Secret, is a great book. I first read this earlier this year and now have each letter of S.E.R.V.E. along with their meaning pinned up in my office. It makes for great conversations with my co-workers and my executive team. I have also summarized the book into a short powerpoint presentation that I keep printed on my desk. It reminds me what a servant leader is all about.