Last night I was reviewing my notes from some time I was able to spend with Mark Miller. Mark is the Vice President of Leadership Development for Chick-fil-A.
Mark was kind enough to share with us Chick-fil-A’s operational leadership parameters. Surprisingly, there were very few. These are the do’s and don’ts for the guys and gals that run the individual Chick-fil-A restaurants.
1. Follow the recipes and procedures.
2. All the money has to go to the bank.
3. Don’t sleep with your team members.
4. We’re closed on Sundays.
Good advice for us all!!!